Healthcare Assistant

• You will deliver exceptional and person-centered care service at all times, in accordance with the existing care plans.  Care will be delivered in line with the best practice guidelines, Superior Healthcare’s policies and procedures and agreed standards.
• You will provide care for a group of service users or the service users generally as directed by the Service Manager, trained nursing staff and senior care assistants.
• You will be observant, sensitive and responsive to service users’ needs and requirements, providing safe and effective care.
• You will assist service users in personal care including washing, bathing, dressing and toilet needs, protecting their privacy and dignity at all times.
• You will assist service users with mobility difficulties and other physical disabilities, including help in the use of mobility aids.
• You will assist in the serving and clearing of meals, snacks and drinks as well as assist with eating and drinking where required, monitoring food and fluid intake and reporting any concerns to the Nurse in Charge.
• You will complete all food and fluid charts and any other daily monitoring records as requested.
• You will respond promptly to call bells and will report any accidents or unexplained injuries immediately to the nurse in charge.
• You will ensure that service users are socially presentable in appearance at all times.
• You will ensure that service users have any aids e.g. – Dentures, Hearing Aids, Spectacles etc fitted, cleaned and in working order.
• You will assist the service users in rehabilitation activities under the guidance and supervision of the Service Manager and trained nursing staff.
• You will assist in the cleaning of the service areas as the need arises, particularly when disinfecting the common use and dining areas after meals and to support infection control e.g., cleaning up spills immediately.
• You will ensure an appropriate segregation of various waste material and ensure that it is disposed of in accordance with current legislation and the Superior Healthcare Group’s and our clients’ Policy and Procedure for Infection Control You will be respectful of client’s possessions, report any discrepancies and concerns immediately, and ensure that bedrooms and living areas are tidy and presentable.
• You will adhere to the Superior Healthcare Group’s and our clients’ policies relating to personal appearance and the uniform policy whilst on duty.
• You will be reliable and once you accept and commit to fulfilling your shifts, you will endeavour to fulfil this expectation. In any case you will communicate effectively with our coordination team when informing them of changes and giving sufficient notice.
• You will accurately record your care and activity with service users in a clear, legible professional manner an communicate effectively with service users/ families as well as Service Manager and other staff.

• Service users’ needs are met at all times with exceptional service provided and excellent feedback received.
• Any concerns and issues are reported promptly and via the correct communication channels.
• Elimination of any task related errors and mistakes.
• Service users’ care plans and daily care notes and observations are completed fully and comprehensively.
• Regular and consistent care service is provided to our clients and their service users.
• Elimination of any task related errors and mistakes.
• Excellent communication ensuring that any issues are resolved quickly ensuring the safety of service users and to the client satisfaction.
• Reputation of the business grows in strength.

• You will report to the Nurse in Charge any changes in individual service user’s condition and any other relevant matter, noting especially and changes in skin condition.
• You will report to the Nurse in Charge any verbal concerns or complaints raised by service user or visitors.
• You will be familiar and confident working with safeguarding procedures – including our internal and client’s own processes and you will report any accidents/incidents and safeguarding concerns via the correct communication channels.
• You will ensure all concerns are immediately reported to the Service Manager and our head office and you will complete any relevant documentation within 24 hours of the incident/accident/concern.
• You will maintain confidentiality around any concerns and not discuss them with colleagues or service users.

• Safety of service users is ensured at all times.
• All concerns are reported through the correct channels and are dealt with and resolved promptly and to the service users’ and client’s satisfaction.
• Communication between care and nursing teams and head office teams as well as any external parties is effective and smooth.
• Care team is aware of the correct safeguarding procedures and are knowledgeable in the area of safeguarding.

• You will respect the confidentiality of the service user and our client, ensuring you maintain professional standards at all times.
• You will display behaviours that demonstrate our core values when working with our clients and embrace these in your approach to all aspects of your work.
• You will support an open, positive and inclusive working culture at all times.
• You will be kind and will treat everyone with dignity and respect.
• You will demonstrate a sense of commitment to service users you care for, in terms of shift fulfilment and reliability.
• You will uphold the reputation of Superior Healthcare Group and always behave in a professional manner.
• You will support and maintain a culture of performance and excellence, always striving to achieve your best.
• You will be honest and reliable, willing to work with colleagues to ensure the client receives consistent service.

• Service delivery in line with our company values of passion for quality, one family and inspiring leadership.
• Excellent care and reputation of the company.
• Team member is passionate about working in care and for Superior Healthcare.
• Great feedback received from the clients.
• Professionalism observed in all areas of work, including communication.
• Friendly and supportive work environment, showing respect to service users, other employees and clients.
• Pro-active management of tasks, ensuring tasks delivered on time and correctly in line with care plans.
• Focus on continuous development and learnings, and ability to receive constructive criticism.

• Ability to work collaboratively with colleagues and other healthcare professionals as well as being able to work autonomously.
• You will ensure any changes in the service user’s care or care routine are reported so that relevant care plans and risk assessments can be updated.
• You will communicate regularly and effectively with coordinators from the complex care team, offering availability and delivering care as part of the rota.
• You will take responsibility for attending team meetings at least twice a year.

• Team members respect and support each other where needed.
• Effective communication across all the areas, including care and nurse employees, client as well as the coordination team at head office.
• Concerns are raised and resolved quickly without causing internal disputes.

• You will have the right knowledge of and will adhere to the Superior Healthcare’s as well as our clients’ policies and procedures and recommended ways of working.
• You will work within the guidelines of our Staff Handbook and the Superior Healthcare Group’s Health and Safety Policy and Procedure and will observe all the internal H&S and other policies and procedures when working at clients’ locations.
• You will adhere to Superior Healthcare’s and clients’ PPE and infection control guidelines, including any updates and changes communicated to the team regularly.

• All policies and procedures adhered to at all times.
• Staff handbook issued to all team members who familiarised themselves with the handbook.
• Team members aware of internal procedures and processes as well as the clients’ own policies.
• H&S policy followed at all times ensuring safety of the employee, service users and other team members.

• You will be up to date with all relevant training and attend any requested training updates.
• You will actively seek opportunities for personal and professional development.
• You will share best practice and suggest any person-centred recommendations to Service Manager or Agency Operations Manager.
• You will work within your own competencies at all times and be receptive to learning/development and support on shift from a senior colleague/manager, including instructions and suggested improvements, always ensuring safe practice.

• Team members have the correct knowledge and understanding of their role and expectations, and all the policies and procedures and regulations governing the care profession.
• Team member is trained and experienced in administering medication.
• Team members look into continuous improvement in their professional knowledge and understanding and role.
• Team respect each other’s opinions and suggestions and constructively respond to feedback.

Employee Assistance Programme

Wellbeing and mental health support

Refer a friend scheme

Training and Development opportunities