Healthcare Community Support Worker

• You will always deliver exceptional and person-centred care service, in accordance with the existing care plans.  Care will be delivered in line with the best practice guidelines, Superior Healthcare’s policies and procedures and agreed standards.
• You will be an advocate for the client you look after, working within their best interests yet in accordance with Superior Healthcare’s policies and procedures.
• You will display confidence and will be knowledgeable and able to advise clients according to best practice guidelines.
• You will be observant, sensitive and responsive to clients’ needs and requirements, providing safe effective care.
• You will be reliable and once you accept and commit to fulfilling your shifts, you will endeavour to fulfil this expectation. In any case you will communicate effectively with our coordination team when informing them of changes and giving sufficient notice.
• You will respect the confidentiality of the client and the home life at all times, ensuring you work within professional boundaries.
• You will accurately record your care and activity with clients in a clear, legible professional manner an communicate effectively with clients/ families as well as Nurse Managers, Field Care Supervisors and coordination team.
• You will recognise your own limitations and will seek guidance from the Field Care Supervisor or Nurse Manager if you are faced with a task or situation, you are not equipped to deal with.

• Clients’ needs are always met with exceptional service provided and excellent feedback received.
• Any concerns and issues are reported promptly and via the current communication channels.
• Elimination of any task related errors and mistakes.
• Clients’ care plans and daily care notes and observations are regularly reviewed and completed fully and comprehensively.
• Improvements are observed across all the main areas and are recognised by the client/ family.
• Excellent communication between care package and coordination team/ nurse managers and field care supervisors – all issues resolved quickly and to the client/ family satisfaction.
• Our company achieves a minimum GOOD and OUTSTANDING ratings by the CQC.

• You will be familiar and confident working with safeguarding procedures – including our internal processes and you will report and accidents/incidents and safeguarding concerns via the correct channels.
• You will ensure all concerns are immediately reported to the office and you will complete any relevant documentation within 24 hours of the incident/accident/concern.
• You will maintain confidentiality around any concerns and not discuss them with colleagues, clients or families.
• You will be respectful of client’s possessions, report any breakages immediately, and ensure that bedrooms and living areas are tidy and presentable.

• Safety of our clients ensured at all times, clients feel safe and are aware of internal safeguarding processes and know how to report concerns and to whom.
• All concerns are reported through the correct channels and are dealt with and resolved promptly and to the client’s satisfaction.
• Communication between care and nursing teams and head office teams as well as client/ family members and external parties is effective and smooth.

• You will display behaviours that demonstrate our core values when working with our clients and embrace these in your approach to all aspects of your work.
• You will support an open, positive and inclusive working culture.
• You will be kind and will treat everyone with dignity and respect.
• You will demonstrate a sense of commitment to clients you care for, in terms of shift fulfilment and reliability.
• You will uphold the reputation of Superior Healthcare Group and always behave in a professional manner.
• You will support and maintain a culture of performance and excellence, always striving to achieve your best.
• You will be honest and reliable, willing to work with colleagues to ensure the client has consistent care.

• Service delivery in line with our company values of passion for quality, one family and inspiring leadership.
• Excellent care and reputation of the company.
• Passionate about working in care and for Superior Healthcare.
• Great feedback received from the clients/ families and commissioners.
• Professionalism observed in all areas of work, including communication.
• Friendly and supportive work environment, showing respect to other employees and clients/ families.
• Pro-active management of tasks, ensuring tasks delivered on time and correctly in line with care plans.
• Focus on continuous development and learnings, and ability to receive constructive criticism.

• Ability to work collaboratively with colleagues and other healthcare professionals as well as being able to work autonomously.
• You will ensure any changes in the clients’ care or care routine are reported to the Nurse Manager, who in turn will update the care plan and risk assessments.
• You will support new members of the team on shift, showing patience and able to guide them through the client’s care plan, regular tasks and any important information.
• You will communicate regularly and effectively with coordinators from the complex care team, offering availability and delivering care as part of the rota.
• You will take responsibility for attending team meetings at least twice a year.

• Team members respect and support each other where needed.
• Effective communication within all the departments, including care and nursing teams as well as the coordination team at head office.
• Concerns are raised and resolved quickly without causing internal disputes.

• You will have the right knowledge of and will adhere to the Superior Healthcare’s policies and procedures and recommended ways of working.
• You will work within the guidelines of our Staff Handbook and the Superior Healthcare Group’s Health and Safety Policy and Procedure.
• You will adhere to Superior Healthcare’s PPE and infection control guidelines, including any updates and changes communicated to the team regularly.

• All policies and procedures always adhered to.
• Staff handbook issued to all team members who familiarised themselves with the handbook.
• Team members aware of internal procedures and processes.
• H&S policy followed at all times ensuring safety of the employee, our clients and other team members.

• You will be up to date with all relevant training and attend any requested training updates.
• You will actively seek opportunities for personal and professional development.
• You will share best practice and suggest any person-centred recommendations in care to your Nurse Manager or Field Care Supervisor.
• You will always work within your own competencies and be receptive to learning/development and support on shift from a senior colleague/manager, including instructions and suggested improvements, always ensuring safe practice.

• Team members have the correct knowledge and understanding of their role and expectations, and all the policies and procedures and regulations governing the complex care profession.
• Team is trained and experienced in administering medication.
• Team members look into continuous improvement in their professional knowledge and understanding and role.
• You will receive supervisions at least 3 monthly and be responsible for ensuring you receive the support you may require on and off shift.

Employee Assistance Programme

Wellbeing and mental health support

Refer a friend scheme

Training and Development opportunities