Support Worker

• You will deliver exceptional and person-centered care service at all times, in accordance with the existing care plans and as directed by the client.  Care will be delivered in line with the best practice guidelines, Superior Healthcare’s policies and procedures and agreed standards.
• You will provide care for selected service users as directed by the Service Manager and senior support workers.
• You will be observant, sensitive and responsive to service users’ needs and requirements, providing safe and effective care and support.
• You will provide help with all aspects of personal care whilst maintain both dignity and respect.
• You will facilitate socialisation and social activities e.g. visiting family/friends, walks, cinema/theatre, meals out, going for a drive (where required), reading etc.
• You will support with general housekeeping e.g. cooking, shopping, domestic duties etc, and helping service users to maintain all aspects of their domestic lives.
• You will actively listen in a sensitive manner accessing appropriate additional support where necessary.
• You will support service users to access appropriate health care provision enabling them to make an informed choice regarding any prescribed treatment, seeking advice where necessary.
• You will create opportunities for service users to develop establish and maintain personal relationships and social networks, which encourage greater participation and integration in their chosen communities.
• You will accurately record your care and activity with service users in a clear, legible professional manner an communicate effectively with service users/ families as well as Service Manager and other staff.
• You will observe service user’s mental alertness and general physical condition.
• You will adhere to the Superior Healthcare Group’s and our clients’ policies relating to personal appearance and the uniform policy whilst on duty.
• You will be reliable and once you accept and commit to fulfilling your shifts, you will endeavour to fulfil this expectation. In any case you will communicate effectively with our coordination team when informing them of changes and giving sufficient notice.

• Full understanding of service users’ needs.
• Service users’ needs are met at all times with exceptional service provided and excellent feedback received.
• Any concerns and issues are reported promptly and via the correct communication channels.
• Elimination of any task related errors and mistakes.
• Service users’ care plans and daily care notes and observations are completed fully and comprehensively.
• Regular and consistent care service is provided to our clients and their service users.
• Elimination of any task related errors and mistakes.
• Excellent communication ensuring that any issues are resolved quickly ensuring the safety of service users and to the client satisfaction.
• Reputation of the business grows in strength.

• You will report to the Service Manager any changes in individual service user’s condition and any other relevant matter, noting especially and changes in skin condition.
• You will report to the Service Manager or senior support worker any verbal concerns or complaints raised by service user or visitors.
• You will be familiar and confident working with safeguarding procedures – including our internal and client’s own processes and you will report any accidents/incidents and safeguarding concerns via the correct communication channels.
• You will ensure all concerns are immediately reported to the Service Manager and our head office and you will complete any relevant documentation within 24 hours of any incident/accident/concern.
• You will maintain confidentiality around any concerns and not discuss them with other staff.

• Safety of service users is ensured at all times.
• All concerns are reported through the correct channels and are dealt with and resolved promptly and to the client’s satisfaction.
• Communication between care and nursing teams and head office teams as well as any external parties is effective and smooth.
• Care team is aware of the correct safeguarding procedures and are knowledgeable in the area of safeguarding.

• You will display behaviours that demonstrate our core values when working with our clients and embrace these in your approach to all aspects of your work.
• You will respect the confidentiality of the service user and our client, ensuring you maintain professional standards at all times.
• You will support an open, positive and inclusive working culture at all times.
• You will be kind and will treat everyone with dignity and respect.
• You will demonstrate a sense of commitment to service users you care for, in terms of shift fulfilment and reliability.
• You will uphold the reputation of Superior Healthcare Group and always behave in a professional manner.
• You will support and maintain a culture of performance and excellence, always striving to achieve your best.
• You will be honest and reliable, willing to work with colleagues to ensure the client receives consistent service.

• Service delivery in line with our company values of passion for quality, one family and inspiring leadership.
• Excellent care and reputation of the company.
• Team member is passionate about working in care and for Superior Healthcare.
• Great feedback received from the clients.
• Professionalism observed in all areas of work, including communication.
• Friendly and supportive work environment, showing respect to service users, other employees and clients.
• Pro-active management of tasks, ensuring tasks delivered on time and correctly in line with care plans.
• Focus on continuous development and learnings, and ability to receive constructive criticism.

• Ability to work collaboratively with colleagues and other healthcare professionals as well as being able to work autonomously.
• You will ensure any changes in the service user’s care or care routine are reported so that relevant care plans and risk assessments can be updated.
• You will communicate regularly and effectively with coordinators from the complex care team, offering availability and delivering care as part of the rota.
• You will take responsibility for attending team meetings at least twice a year.

• Team members respect and support each other where needed.
• Effective communication across all the areas, including care and nurse employees, client as well as the coordination team at head office.
• Concerns are raised and resolved quickly without causing internal disputes.

• You will have the right knowledge of and will adhere to the Superior Healthcare’s as well as our clients’ policies and procedures and recommended ways of working.
• You will work within the guidelines of our Staff Handbook and the Superior Healthcare Group’s Health and Safety Policy and Procedure and will observe all the internal H&S and other policies and procedures when working at clients’ locations.
• You will adhere to Superior Healthcare’s and clients’ PPE and infection control guidelines, including any updates and changes communicated to the team regularly.

• All policies and procedures adhered to at all times.
• Staff handbook issued to all team members who familiarised themselves with the handbook.
• Team members aware of internal procedures and processes as well as the clients’ own policies.
• H&S policy followed at all times ensuring safety of the employee, service users and other team members.

• You will be up to date with all relevant training and attend any requested training updates.
• You will actively seek opportunities for personal and professional development.
• You will share best practice and suggest any person-centred recommendations to Service Manager or Agency Operations Manager.
• You will work within your own competencies at all times and be receptive to learning/development and support on shift from a senior colleague/manager, including instructions and suggested improvements, always ensuring safe practice.

• Team members have the correct knowledge and understanding of their role and expectations, and all the policies and procedures and regulations governing the care profession.
• Team member is trained and experienced in administering medication.
• Team members look into continuous improvement in their professional knowledge and understanding and role.
• Team respect each other’s opinions and suggestions and constructively respond to feedback.

Employee Assistance Programme

Wellbeing and mental health support

Refer a friend scheme

Training and Development opportunities