Agency to Complex

We go the extra mile to help our Agency Carers transition into rewarding complex care roles that offer full-time work and career growth.

Make the switch

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Make the switch

Supporting your progression

At Superior Healthcare, we go the extra mile to support and encourage our care professionals to transition from agency to complex care roles that better align with their lifestyle needs.

We do this by providing our agency team members with access to paid training, support, and carefully selected placements, helping them move into a complex care role they’ll enjoy.

By offering comprehensive training, we support Agency employees who require fixed and full-time rotas, to become Complex Care Healthcare Assistants.

The difference between agency and complex care

Many of our Agency team members initially join us wanting flexibility, perhaps transitioning from a more rigid role, or juggling personal commitments, like family responsibilities. Others may lack the experience initially required for Complex Care.

Often, our Agency employees’ circumstances change. When they do, we are here.

Listen to Nkechi’s journey from agency to complex care, and the difference between the two divisions.

What does a Healthcare Assistant do?

Unlike our Agency team, in Complex Care you build a rapport with one or a small number of clients within your local town. Working as part of a small care and nursing team, to support children, young people, or adults with ongoing and/or life-limiting conditions.

Day-to-day tasks

A Healthcare Assistant’s daily tasks may include supporting clients with personal care, moving and handling, medication administration, activity planning, and community access.

You may also provide clinical support, including tracheostomy, PEG, and ventilation management.

When required, you might assist with light household duties and meal preparation.

Supporting clients

One of the most rewarding aspects of being Healthcare Assistant is the ability to make a tangible difference in clients’ lives. Our Healthcare Assistants help clients achieve their goals and lead fulfilling lives

The satisfaction of seeing clients happy is unparalleled. This sense of accomplishment and the opportunity to positively impact lives are what Healthcare Assistants at Superior Healthcare cherish most about their role.

Team work

Some clients receive 1-to-1 care, while others may need double-handed care around the clock.

As a Healthcare Assistant on our complex care team, you may work closely with nurses or other Healthcare Assistants in a small, collaborative team.

Our Healthcare Assistants benefit from a fixed rota with a choice of days and opportunities for overtime.

The training you will receive

As a new member of our complex care team, you’ll receive excellent training from our clinical educators, both in-person and online – and we’ll pay you for that too. Your initial training is a five-day induction, offering you a chance to enhance and refresh your skills and meet other Support Workers, Healthcare Assistants and Registered Nurses.

If a client’s needs require additional skills, such as tracheostomy care, airway management, or enteral feeding, we offer paid specialist training. This ensures you can confidently support your clients and enhance your skills, opening up more placement opportunities.

You’ll be thoroughly supported after training with induction shifts, shadow shifts and ongoing supervision provided by our in-house team of nurses and supervisors.

Plus, we’ll also offer you the opportunity to enrol in a Level 2 to 5 Diplomas in Health and Social Care – helping you continue to open doors to opportunities, like progressing onto a Field Care Supervisor role.

Benefits of switching from agency to complex care

We offer a wide range of career development opportunities to help you grow and love your role as a Complex Care Healthcare Assistant with Superior Healthcare. If you possess ambition, skills, and commitment, we are ready to provide the support and opportunities you need to reach your care career goals.

Full paid training, including theory and simulated practice, followed by a tailored induction plan
Ongoing paid CPD training.
Opportunity for NVQ and management qualifications
Pension contributions
Employee events throughout the year, including Pride celebrations, Fish & Chips on the beach, and Tea & Talk gatherings.
Employee Assistance Programme, offering up to 6 face-to-face counselling sessions
Christmas Saver scheme
Menopause support from an in-house menopause champion
Designated Wellbeing Team
Blue Light Discount Card
Choose a flexible or permanent contract
Set your working hours

For us, it's personal

Superior Healthcare was founded in 2006 by Stewart Thorp, his father Charles, and Sarah Richards after Stewart’s brother, Alex, sustained a traumatic brain injury and required 24-hour care.

When organising at-home twenty-four-hour care for Alex, Stewart identified the need for a specialist provider that could fit into family life and continue Alex’s rehabilitation.

As a result, Superior Healthcare was formed, and since then, we have been providing support to individuals living with complex needs.

Our Story

Switch to complex care

Ready to transition into complex care?

Express your interest here, and our Complex Care team will reach out to you.

We’ll help you develop the skills needed to advance and support you as you step into a new, fulfilling role in complex care.