Superior Healthcare was founded in 2006 by Stewart Thorp, his father Charles and Sarah Richards in response to caring for Stewart’s brother, Alex, who has an acquired brain injury. In their own words, this is the story of Stewart, Charles and Alex.
After being weaned from the ventilator, Alex transitioned to the Children’s Head Injury Service at Chailey Heritage in East Sussex but continued to be fed via a gastrostomy tube.
During his year-long stay at Chailey, Alex worked with a dedicated team of support workers, nurses, and various healthcare professionals, including physiotherapists, speech and language therapists, and neurologists.
Together, they supported Alex through the process of relearning how to walk and talk.
When Alex was ready to return home and continue his rehabilitation, we struggled to find a specialist provider that could fit into our family life and deliver the high-quality care and rehabilitation support Alex needed.
Finally, myself and my father, Charles, connected with Sarah Richards, a Registered Nurse. Sarah was assigned to recruit the team of support workers, healthcare assistants, and registered nurses to provide at-home care for Alex.
It can be really challenging frankly to have a care team in your family home. I recognised at an early stage it was a two-way street; that if we wanted a team of high-quality and experienced care professionals, that we all liked and really got on with, I had to provide a fantastic working environment.
Over the subsequent years, myself, Charles, and Sarah collaborated with a team of healthcare professionals, solicitors, and case managers to facilitate Alex’s ongoing rehabilitation. This included his return to education and participation in Headway, an independent charity focused on social rehabilitation for adults with acquired brain injuries.
The challenges we faced during Alex’s rehabilitation highlighted the need for a specialist complex care provider that successfully could fit into family life.
A provider that could bridge the gap between local homecare agencies, who lacked the clinical skills, and the national organisations who were missing the personal touch.
This realisation led to our founding of Superior Healthcare in 2006. Our mission being to provide specialist nurse-led care services for individuals with complex and long-term health needs.
Since then, we have been dedicated to working with children, young people, adults, and their families. We are used to working with families, like ours, who have had to make significant adjustments to their home and lifestyle following a life-changing incident or diagnosis.
Our support spans day or night care, student support, or live-in care, our nurse-led team provides tailored twenty-four-hour care, respite care, and dignified care for those approaching the end of their lives.
Proudly, we strive to achieve successful rehabilitation outcomes where possible for clients following a life-altering incident, just like Alex. We take pride knowing that the quality of our service has led to a reduction of care required by our clients, for example when we can complete an independent living trial for a client who has a brain injury and successfully reduce the amount of professional support required.
At our core, Superior Healthcare is a family-run service, committed to providing high-quality care driven by personal experience, clinical excellence and compassion.
At the core of our business are Superior Healthcare’s values: Passion for Quality, One Family and Inspiring Leadership. These set the way we conduct ourselves and how we do business.
We love what we do and we strive for excellence.
We are honest and we act with integrity.
We are reliable and we deliver on our promise.
We work together and support one another.
We are proud of our story and who we are.
We are kind and we treat everyone with dignity and respect.
We empower and bring the best out of people.
We are ambitious and innovative and we lead by example.
We are bold and brave, and we take action.
Superior Healthcare support children, young people and adults living with complex health needs.
Whether you’re seeking a tailored care package for yourself, a client, or a loved one, we are here to assist.
If you’re interested in joining our team or exploring our training programs, we can provide further information.
For any enquiries, please don’t hesitate to reach out, and we will respond promptly.
