Complex Care in Kent
Superior Healthcare provides Kent-based specialist care to children, young people, and adults who live with ongoing, life-limiting, and potentially unpredictable conditions.
Our clinically led teams create personalised care plans tailored to each person’s needs, goals and routine.
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Our Story, Your Care
Our commitment to quality care stems from the personal experience of our CEO, Stewart Thorp. Alex, Stewarts younger brother sustained a traumatic brain injury at age 11.
Upon returning home from the hospital, Stewart and his family struggled to find Alex a care provider with clinical expertise that could integrate into their family life.
This experience highlighted the vital need for a specialist nurse-led care provider. Superior Healthcare was formed to address this need.
Types of Care in Kent
Whether you need day, night, live-in or 24-hour care, we can help. Our specialist healthcare assistants and nurses provide support across Kent, including Maidstone, Ashford, Canterbury, Whitstable, Thanet, Dover and surrounding areas.
Types of care
Kent-Based, Nurse-Led Care
Appointed Nurse Manager
Tailored support plan
Matching carers to clients
Types of Care Provided Across Kent
Watch Jo's Story
Jo has lived with a complex neurological condition and epilepsy since infancy.
As Jo’s needs evolved, her family sought a new living arrangement in East Kent that would provide the same level of personalised care while offering her greater independence and long-term security.
Watch Paul's Story
Local to North Kent, Paul is regaining independence after a spinal injury. He has a care package that is focused on providing Paul and his wife, Sarah, with the flexibility and support needed to continue his rehabilitation.
What Quality At-Home Care Means
Listen directly to some of the people we provide care for, as they, and their families, explain what Superior Healthcare means to them.
We are grateful for our clients all across Kent: this is why we do what we do!
What makes us different?
Doing things properly from start to finish is the foundation for providing quality care. Building a culture of support amongst all colleagues means that everyone involved is truly passionate about providing the best care experience possible, for both the person receiving care and their family.
Client-specific training
Rehabilitation
We work to achieve successful rehabilitation outcomes when possible.
We take pride in knowing that the quality of our service has led to a reduction of care required by our clients. For example, when we can complete an independent living trial for a client with a brain injury.
Working together
Family involvement lies at the core of our approach. Our nurse managers are committed to ensuring our clients’ families receive robust support that works for everyone.
We work closely with the multidisciplinary teams, therapy providers, and community support services involved in providing a clients care.
Kent Specialist Care
We work closely with NHS Kent and Medway Integrated Care Board, supporting people receiving Continuing Healthcare (CHC), joint-funded and private complex care Kent packages.
Our teams regularly collaborate with Kent County Council, Medway Council, Kent and Canterbury NHS Trust and Medway NHS Foundation Trust to provide seamless complex care at home Kent services, including support for people transitioning home from William Harvey Hospital, Queen Elizabeth The Queen Mother Hospital, Kent and Canterbury Hospital, Maidstone Hospital and Medway Maritime Hospital.
Appointed Nurse Manager in Kent
County Specific
Locally Recruited
Get in touch
Are you looking for a care package? If your care package is commissioned by an NHS ICB, a county council, or a Case Manager or Financial Deputy, we can talk to them about moving to us today.
To get started, complete the form or call us at 01227 774873
Frequently Asked Questions
Do you operate across the UK?
Superior Healthcare is regulated by the Care Quality Commission to provide care exclusively in England. We support adults, young people, and children throughout the country.
How can I switch my care provider to Superior Healthcare?
If your care package is commissioned by an intergrated care board NHS (ICB), a county council, or a Case Manager or Financial Deputy, we can talk to them about moving to us today.
We are happy to speak to individuals and families looking to switch.
The commissioning decision depends on the arrangements with the ICB or local authority providing your care.
How do I transfer some of the team working in a CHC-funded care package to Superior Healthcare?
When transferring a care package, we conduct a transfer of undertakings TUPE assessment. Typically, employees can transfer while retaining their existing benefits and employment terms, ensuring a smooth transition.
How do you recruit and retain your care and nursing team?
Superior Healthcare employs a team of trained support workers, healthcare assistants, and registered – nurses including children’s nurses – who are matched up with our clients’ specific clinical and social care needs.
We complete stringent pre-employment checks and provide comprehensive inductions, ongoing training, and wellbeing support for our employees:
- We apply for Enhanced DBS checks for all team members and complete annual update checks via the DBS Update Service.
- We verify employees’ complete career history and obtain employer references covering at least the last three years’ employment.
- We provide comprehensive induction programmes delivered in our classrooms and facilitated by our team of experienced and qualified trainers.
- Our team receives ongoing paid training and continuous professional development opportunities, including Diplomas in Health and Social Care.
- We proactively support our employees – every member of the Superior Healthcare team has access to a comprehensive Employee Assistance Programme, with additional wellbeing support offered by our in-house wellbeing team.
- We offer our team members the opportunity to be employed on either a flexible or permanent basis, which allows us to build permanent teams and contingency for our clients.
As an employer, we support our employees as much as we possibly can, so that we can retain experienced care professionals and build successful, resilient teams.
Our carers and nurses enjoy the work they do and often become long-standing members of our clients’ teams.