The Most Trusted At-Home Care in Kent

We Care As Much As You Do

You’ve come to the right place for Kent-based specialist care.

Superior Healthcare provides specialist nurse-led care to children, young people, and adults who live with ongoing, life-limiting, and potentially unpredictable conditions.

Take a moment to discover how and why Superior Healthcare provide the quality of at-home complex care that you’re looking for.

Who Are We?

Established in Kent for 20 years
Providing specialist, at-home complex care for over 100 clients
We employ over 500 people across the South
Offices in Whitstable, Maidstone, as well as in Essex, Surrey, Sussex and Hampshire
Family-owned, family-run and nurse-led care that’s partnered with ICBs and the NHS for 20 years

Our Story, Your Care

Our commitment to quality care stems from the personal experience of our CEO, Stewart Thorp. Alex, Stewarts younger brother sustained a traumatic brain injury at age 11.

Upon returning home from the hospital, Stewart and his family struggled to find Alex a care provider with clinical expertise that could integrate into their family life.

This experience highlighted the vital need for a specialist nurse-led care provider. Superior Healthcare was formed to address this need.

Types of Care in Kent

Whether it’s day or night care, 24-hour care, student support, or live-in care, we can help.

We have a carefully selected team of specialist healthcare assistants and registered nurses, including paediatric nurses, across areas including Sevenoaks, Tunbridge Wells, Tonbridge, Maidstone, Ashford, Canterbury, Whitstable, Margate, Dover and all of Kent.

Types of care

Kent-Based, Nurse-Led Care

You can rest assured that you have a highly skilled and expert Nurse Manager with the skills and experience to oversee your care package.

It’s important to us to handpick a team of experienced healthcare professionals who can enable our clients to get the most out of life and continue doing the things they enjoy.

We work with the client, their family, and any professional partners to create a care bespoke package with the client’s individual needs, wants, and goals at the centre.

In our experience, these collaborative efforts result in a higher level of person-centred care, and positive outcomes for the individual receiving care.

Our Nurse Manager and expert team will identify changes in the client’s health, circumstances and personal goals, and evolve the care they provide, to ensure that the client is always fully supported.

Appointed Nurse Manager

We will assign a Nurse Manager to oversee your care package. They guide and supervise the clinical care provided by our experienced registered nurses and healthcare assistants.

Tailored support plan

Before starting your care package, the Nurse Manager will create a support plan with the client, outlining their goals and desired outcomes, which we then use to guide, assess, and review our service.

Matching carers to clients

We’ll introduce experienced support workers and/or nurses from our team, and recruit and train new members who are well-versed in the client’s health needs and are a good personality match.

Types of Care Provided Across Kent

Being established across Kent benefits children, young people, and adults with complex clinical needs. Superior Healthcare is a pillar of support for people with complex health needs, assisting those living with a range of conditions, including:

Watch Jo's Story

Jo has lived with a complex neurological condition and epilepsy since infancy.

As Jo’s needs evolved, her family sought a new living arrangement in East Kent that would provide the same level of personalised care while offering her greater independence and long-term security.

Watch Paul's Story

Local to North Kent, Paul is regaining independence after a spinal injury. He has a care package that is focused on providing Paul and his wife, Sarah, with the flexibility and support needed to continue his rehabilitation.

What Quality At-Home Care Means

Listen directly to some of the people we provide care for, as they, and their families, explain what Superior Healthcare means to them.

We are grateful for our clients all across Kent: this is why we do what we do!

What makes us different?

We strongly encourage that anyone looking for complex care in Kent visits the care provider, in-person, and sees their place of work before making a decision.

Doing things properly from start to finish is the foundation for providing quality care. Building a culture of support amongst all colleagues means that everyone involved is truly passionate about providing the best care experience possible, for both the person receiving care and their family.

Image of one of our trainers on the Spinal Injury and Brain Injury Awareness training course demonstrating anatomical models wearing protective gloves.

Client-specific training

Our care and nursing team are trained to provide person-centered care.

Nurse Managers identify client-specific training requirements during the care needs assessment and work with our team of in-house clinical educators to deliver client-specific training.

Image of attendees at our Mastering Record Keeping training course

Rehabilitation

We work to achieve successful rehabilitation outcomes when possible.

We take pride in knowing that the quality of our service has led to a reduction of care required by our clients. For example, when we can complete an independent living trial for a client with a brain injury.

Working together

Family involvement lies at the core of our approach. Our nurse managers are committed to ensuring our clients’ families receive robust support that works for everyone.

We work closely with the multidisciplinary teams, therapy providers, and community support services involved in providing a clients care.

Kent Specialist Care

We have extensive experience working with NHS Kent and Medway Integrated Care Board, supporting individuals funded through NHS Continuing Healthcare (CHC), joint health and social care packages, and privately arranged complex care.

Our teams work closely with Kent County Council, as well as Medway Council, coordinating with adult social care teams, brokerage services, and hospital discharge planners to deliver safe, responsive care at home.

We regularly collaborate with clinicians and discharge teams from Kent and Canterbury NHS Trust and Medway NHS Foundation Trust, ensuring smooth transitions from acute hospitals and community services to home-based complex care.

This local, multi-agency approach supports safe discharge and ongoing complex care for individuals leaving William Harvey Hospital (Ashford), Queen Elizabeth The Queen Mother Hospital (Margate), Kent and Canterbury Hospital (Canterbury), Maidstone Hospital, and Medway Maritime Hospital (Gillingham).

Appointed Nurse Manager in Kent

Your care package is overseen by a dedicated Nurse Manager with experience working with NHS Kent and Medway ICB and Kent County Council’s CHC and adult social care teams. They act as the primary clinical liaison for local professionals and manage communication between hospitals, community teams, and families.

County Specific

Before care begins, the Nurse Manager completes a comprehensive clinical assessment aligned with Kent County Council adult social care frameworks and NHS Continuing Healthcare processes used across Kent. Support plans are regularly reviewed with input from CHC assessors, hospital consultants, and local authority case managers.

Locally Recruited

Our complex care teams are recruited locally across Maidstone, Ashford, Canterbury, Dover, Gillingham, Chatham, Tunbridge Wells, Sevenoaks, Tonbridge, and surrounding Kent towns, ensuring continuity, familiarity, and rapid response. All staff are trained in line with expectations set by local NHS Trusts and councils and are fully familiar with Kent-based pathways, escalation procedures, and community services.

Get in touch

Are you looking for a care package for yourself or a loved one?

If your care package is commissioned by an NHS ICB, a county council, or a Case Manager or Financial Deputy, we can talk to them about moving to us today.

To get started, complete the form or call us at 01227 774873

Frequently Asked Questions

Do you operate across the UK?

Superior Healthcare is regulated by the Care Quality Commission to provide care exclusively in England. We support adults, young people, and children throughout the country.

How can I switch my care provider to Superior Healthcare?

If your care package is commissioned by an intergrated care board NHS (ICB), a county council, or a Case Manager or Financial Deputy, we can talk to them about moving to us today.

We are happy to speak to individuals and families looking to switch.

The commissioning decision depends on the arrangements with the ICB or local authority providing your care.

How do I transfer some of the team working in a CHC-funded care package to Superior Healthcare?

When transferring a care package, we conduct a transfer of undertakings TUPE assessment. Typically, employees can transfer while retaining their existing benefits and employment terms, ensuring a smooth transition.

How do you recruit and retain your care and nursing team?

Superior Healthcare employs a team of trained support workers, healthcare assistants, and registered – nurses including children’s nurses – who are matched up with our clients’ specific clinical and social care needs.

We complete stringent pre-employment checks and provide comprehensive inductions, ongoing training, and wellbeing support for our employees:

We apply for Enhanced DBS checks for all team members and complete annual update checks via the DBS Update Service.
We verify employees’ complete career history and obtain employer references covering at least the last three years’ employment.
We provide comprehensive induction programmes delivered in our classrooms and facilitated by our team of experienced and qualified trainers.
Our team receives ongoing paid training and continuous professional development opportunities, including Diplomas in Health and Social Care.
We proactively support our employees – every member of the Superior Healthcare team has access to a comprehensive Employee Assistance Programme, with additional wellbeing support offered by our in-house wellbeing team.
We offer our team members the opportunity to be employed on either a flexible or permanent basis, which allows us to build permanent teams and contingency for our clients.

As an employer, we support our employees as much as we possibly can, so that we can retain experienced care professionals and build successful, resilient teams.

Our carers and nurses enjoy the work they do and often become long-standing members of our clients’ teams.