The Most Trusted At-Home Care in Surrey
We Care As Much As You Do
You’ve come to the right place for Surrey-based specialist care.
Superior Healthcare provides specialist nurse-led care to children, young people, and adults who live with ongoing, life-limiting, and potentially unpredictable conditions.
Take a moment to discover how and why Superior Healthcare provide the quality of at-home complex care that you’re looking for.
Our Story, Your Care
Our commitment to quality care stems from the personal experience of our CEO, Stewart Thorp. Alex, Stewarts younger brother sustained a traumatic brain injury at age 11.
Upon returning home from the hospital, Stewart and his family struggled to find Alex a care provider with clinical expertise that could integrate into their family life.
This experience highlighted the vital need for a specialist nurse-led care provider. Superior Healthcare was formed to address this need.
Types of Care in Surrey
Whether it’s day or night care, 24-hour care, student support, or live-in care, we can help.
We have a carefully selected team of specialist healthcare assistants and registered nurses, including paediatric nurses, serving all of Surrey.
Types of care
Surrey-Based, Nurse-Led Care
You can rest assured that you have a highly skilled and expert Nurse Manager with the skills and experience to oversee your care package.
It’s important to us to handpick a team of experienced healthcare professionals who can enable our clients to get the most out of life and continue doing the things they enjoy.
We work with the client, their family, and any professional partners to create a care bespoke package with the client’s individual needs, wants, and goals at the centre.
In our experience, these collaborative efforts result in a higher level of person-centred care, and positive outcomes for the individual receiving care.
Our Nurse Manager and expert team will identify changes in the client’s health, circumstances and personal goals, and evolve the care they provide, to ensure that the client is always fully supported.
Appointed Nurse Manager
Tailored support plan
Matching carers to clients
Types of Care Provided Across Surrey
Being established in Surrey benefits children, young people, and adults with complex clinical needs. Superior Healthcare is a pillar of support for people with complex health needs, assisting those living with a range of conditions, including:
Watch Dee's Story
After a spinal operation in 2019 left her paralysed from the neck down, Deirdre faced the challenge of adapting to a new way of life.
Determined to remain positive and independent, she sought a care arrangement that could meet her clinical needs while enabling her to live a full and happy life at home.
Watch Jake's Story
Jake contracted pneumococcal meningitis at 6 weeks old, leading to a diagnosis of cerebral palsy. While he understands everything cognitively, he requires full support with mobility, feeding, and daily activities.
His family wanted to ensure he could live a fulfilling, happy life with the right care in place, while also giving them the freedom to live as a family.
What Quality At-Home Care Means
Listen directly to some of the people we provide care for, as they, and their families, explain what Superior Healthcare means to them.
We are grateful for our clients all across Essex and the South: this is why we do what we do!
What makes us different?
We strongly encourage that anyone looking for complex care in Essex visits the care provider, in-person, and sees their place of work before making a decision.
Doing things properly from start to finish is the foundation for providing quality care. Building a culture of support amongst all colleagues means that everyone involved is truly passionate about providing the best care experience possible, for both the person receiving care and their family.
Client-specific training
Our care and nursing team are trained to provide person-centered care.
Nurse Managers identify client-specific training requirements during the care needs assessment and work with our team of in-house clinical educators to deliver client-specific training.
Rehabilitation
We work to achieve successful rehabilitation outcomes when possible.
We take pride in knowing that the quality of our service has led to a reduction of care required by our clients. For example, when we can complete an independent living trial for a client with a brain injury.
Working together
Family involvement lies at the core of our approach. Our nurse managers are committed to ensuring our clients’ families receive robust support that works for everyone.
We work closely with the multidisciplinary teams, therapy providers, and community support services involved in providing a clients care.
Surrey Specialist Care
We have extensive experience working with NHS Surrey Heartlands Integrated Care Board and NHS Frimley Integrated Care Board, supporting individuals funded through NHS Continuing Healthcare (CHC), joint health and social care packages, and privately arranged complex care.
Our teams work closely with Surrey County Council, as well as Guildford Borough Council, Woking Borough Council, and Elmbridge Borough Council, coordinating with adult social care teams, brokerage services, and hospital discharge planners to provide safe, responsive care in the community.
We regularly collaborate with clinicians and discharge teams from Frimley Health NHS Foundation Trust and Ashford and St Peter’s Hospitals NHS Foundation Trust, ensuring smooth transitions from acute or community hospital services to home-based complex care.
This local, multi-agency approach supports safe discharge and ongoing complex care for individuals leaving St Peter’s Hospital (Chertsey), Royal Surrey County Hospital (Guildford), Frimley Park Hospital, Epsom Hospital, and Tandridge Hospital (Oxted).
Appointed Nurse Manager in Surrey
County Specific
Locally Recruited
Get in touch
Are you looking for a care package for yourself or a loved one?
If your care package is commissioned by an NHS ICB, a county council, or a Case Manager or Financial Deputy, we can talk to them about moving to us today.
To get started, complete the form or call us at 01227 774873
Frequently Asked Questions
Do you operate across the UK?
Superior Healthcare is regulated by the Care Quality Commission to provide care exclusively in England. We support adults, young people, and children throughout the country.
How can I switch my care provider to Superior Healthcare?
If your care package is commissioned by an intergrated care board NHS (ICB), a county council, or a Case Manager or Financial Deputy, we can talk to them about moving to us today.
We are happy to speak to individuals and families looking to switch.
The commissioning decision depends on the arrangements with the ICB or local authority providing your care.
How do I transfer some of the team working in a CHC-funded care package to Superior Healthcare?
When transferring a care package, we conduct a transfer of undertakings TUPE assessment. Typically, employees can transfer while retaining their existing benefits and employment terms, ensuring a smooth transition.
How do you recruit and retain your care and nursing team?
Superior Healthcare employs a team of trained support workers, healthcare assistants, and registered – nurses including children’s nurses – who are matched up with our clients’ specific clinical and social care needs.
We complete stringent pre-employment checks and provide comprehensive inductions, ongoing training, and wellbeing support for our employees:
- We apply for Enhanced DBS checks for all team members and complete annual update checks via the DBS Update Service.
- We verify employees’ complete career history and obtain employer references covering at least the last three years’ employment.
- We provide comprehensive induction programmes delivered in our classrooms and facilitated by our team of experienced and qualified trainers.
- Our team receives ongoing paid training and continuous professional development opportunities, including Diplomas in Health and Social Care.
- We proactively support our employees – every member of the Superior Healthcare team has access to a comprehensive Employee Assistance Programme, with additional wellbeing support offered by our in-house wellbeing team.
- We offer our team members the opportunity to be employed on either a flexible or permanent basis, which allows us to build permanent teams and contingency for our clients.
As an employer, we support our employees as much as we possibly can, so that we can retain experienced care professionals and build successful, resilient teams.
Our carers and nurses enjoy the work they do and often become long-standing members of our clients’ teams.