Complex Care for Adults
Superior Healthcare specialises in providing complex care to adults living with ongoing and potentially unpredictable conditions, ensuring they can live life on their own terms without compromising the quality of care they deserve.
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What is adult complex care?
Superior Healthcare provides adult complex care that involves handpicking experienced healthcare assistants, support workers, and registered nurses, to support people living with ongoing and/or life-limiting conditions to live in their own homes.
We create sustainable complex care packages upon that clients and their families can rely on 24 hours a day, 365 days a year.
How can we help?
Superior Healthcare provides an adult complex care service that ranges from 40 hours of care a week to live-in care, and 24-hour nursing care. We also offer care to young people assisting their transition to adulthood. Our types of care include:
- Day or night care
- 24-hour care
- Student care
- Live-in care
How do we arrange adult complex care?
When commissioning Superior Healthcare, we appoint a Nurse Manager with the skills and experience to oversee the care package.
Collaborating with the client, family, and professional partners, we create a care package centred on the client’s clinical needs, desires, and goals.
In our experience, these collaborative efforts result in a higher level of person-centred care, and positive outcomes for the person receiving care.
We track changes in the client’s health, personal goals, and lifestyle, adapting the care to meet their evolving needs and ensuring the client’s wishes remain central.
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Agree a support plan
Handpicked team
Provide specialist clinical care
What complex care needs do we support?
Superior Healthcare support adults and young people who live with ongoing and potentially unpredictable conditions, including:
Clinical support we provide
We train our care and nursing team to support adults with tracheostomies, ventilators (BiPAP/CPAP), and suction and cough assist devices.
Our teams are also equipped to manage gastrostomy and jejunostomy tubes, seizure management, medication needs, full moving and handling, personal care (including manual evacuation), and positive behaviour support.
What makes us different?
Since our inception, we have understood what it takes to provide exceptional care. For us, it’s personal.
Specialist training
We prepare our care and nursing team with rigorous training. Each member completes a five-day, intensive programme with practical workshops, covering the Care Certificate and the essential clinical skills for managing complex needs.
After this initial training, we provide client-specific support to equip our teams with the knowledge and skills to deliver exceptional care.
Contingency
Contingency is key with home care.
Our branch structure of team leaders, field care supervisors and nurse managers in all areas we cover, means that we have a trained backup team who are able to work with our clients at short notice.
Our industry-leading support structure ensures that clients are always safe and that their wishes are followed even if the regular team are unavailable.
Nurse managers
We know that having a strong, ongoing relationship with our clients is key.
A designated Nurse Manager, based no more than 45 minutes from their clients, ensures that care plans and risk assessments are up to date and that training needs are met.
With manageable caseloads, our nurse managers have the time to effectively support every client and their team.
Client testimonials
Discover why individuals and families across the UK trust us to provide their adult complex care, view our case studies.
Make a referral
Are you an individual looking for a care package for yourself or a loved one?
If your care package is commissioned by the NHS ICB, a county council, or by a Case Manager or Financial Deputy, we can talk to them about moving to us today.
Alternatively, call at 01227 774873
Adult complex care FAQs
Here, we address common questions about our adult complex care services and the training we provide to our dedicated care and nursing teams. However, the best way to find out further information is to call us at 01227 774873
How do I pay for adult complex home care?
Superior Healthcare supports people and their families who are self-funding care or using a personal health budget.
If your care package is commissioned by an NHS ICB, a county council, or a Case Manager or Financial Deputy, we can talk to them about moving to us today.
To enquire about the cost of a package, click ‘Make a referral’ or call us at 01227 774873.
How can I arrange complex care?
It’s important to us to make your transition to working with Superior Healthcare as seamless as possible.
Click ‘Make a referral’ or call us at 01227 774873.
What ongoing support do your nurse managers provider
We know that having a strong, ongoing relationship with our clients is the key to a successful care package. By keeping our nurse managers’ case-loads at a manageable level, we ensure that they have the time to support their client’s and team members.
At minimum, our nurse managers will oversee:
- A monthly, face-to-face client meeting
- Updates regarding care needs, risk assessments, and other documentation every six months
- Employee supervisions for each team member every three months
- A direct observation of practice with each team member every six months
- Two team meetings per year
- Accompanied meet and greets with any new team members
- The sign-off of all care team members’ competencies
What clinical interventions so you support?
We support people who require a range of clinical interventions, including:
- People who have a tracheostomy
- People who use a ventilator (BiPAP/CPAP)
- People who have a gastrostomy tube
- People who have epilepsy
- People who need support to take medications
- People who require full moving and handling support
- People who require support with personal care, including continence care.
- People who require positive behaviour support
Don’t see your intervention here? Call us at 01227 774873.
How do you collaborate with community partners to provide adult complex home care?
Our nurse managers are committed to ensuring that adults with complex care needs and their families receive robust support that works for everyone.
The level of care is collaboratively planned with everyone involved in a client’s care. In our experience, these collaborative efforts result in a higher level of person-centred care, and positive outcomes for the individual receiving care.
We collaborate with the healthcare professionals, multidisciplinary teams, therapy providers, and community support services involved in providing the individual’s care. We work closely with specialist hospitals, including Guy’s and St Thomas’ and the Royal Brompton Hospital. We work very closely with those involved in providing complex care including:
- Families
- Schools
- Funding bodies
- Social workers
- Case managers
- Solicitors
- Healthcare professionals